Goods Pick up & Get Delivered:
If you require an urgent pick up or delivery, please contact New Moon Furniture on 09 579 8289 and we will do our best to assist.
Order Processing
Pick Up: Orders are normally available for collection within 1–3 working days after your order has been received and confirmed.
Auckland Delivery: Delivery is typically completed within 2–5 working days after your order has been received and confirmed. Excludes the made to order like drawer bases and NZ made sofas.
Outside Auckland: Delivery is typically completed within 3–15 working days after your order has been received and confirmed. Excludes the made to order like drawer bases and NZ made sofas.
Please note that delivery timeframes are estimates only and may vary during busy periods or due to circumstances beyond our control.
Pick Up
The person collecting the order must inspect all items before leaving our premises. Any damage, defects, or shortages must be reported to us at the time of collection.
Once the goods have been collected and left our premises, we reserve the right to decline claims for damage or faults that were not reported at the time of pick up.
Delivery Arranged by the Buyer
If you arrange your own freight or courier service, your nominated carrier acts on your behalf. The person collecting the goods must inspect all items before leaving our premises and report any damage, defects, or shortages immediately.
Once the goods have been collected by your nominated carrier, responsibility for the goods passes to the purchaser. We reserve the right to decline claims for damage or faults that were not reported before collection.
Delivery by or Third Party Delivery Arranged by New Moon Furniture
Please inspect your order carefully before signing the delivery receipt. By signing the delivery receipt, you acknowledge that the goods have been received in good condition unless otherwise noted.
If any transit damage or faults are identified after unpacking, you must notify us by phone or email within 24 hours of receiving your order. Please include photographs where possible to help us assess the issue promptly.
We reserve the right to decline claims that are reported after the 24-hour notification period.
Please note that this policy applies to transit damage only and does not affect your rights under the New Zealand Consumer Guarantees Act 1993.
Delivery and Assembly fees
The buyer is responsible for the costs of transporting the goods unless otherwise agreed. If at any time the goods need to be redelivered due to the purchaser not being present to receive the goods when we have organized an agreed time with them, the cost of redelivering the goods will be on the purchaser.
Standard delivery service is deliver to garage or ground floor door/hall way with easy access and NO external stairs/steps.
The buyer has the responsibility to disclose the delivery access and situations, and pay the correct fees for the correct services.
Our delivery team/contractors will ONLY do what they are paid for (written on invoice) and have the right to refuse to do more than they are paid for.
Please check with our sales team for more details and fees for delivery and assembly if it is needed.
Product Return/Damage Claim Instructions for Just Delivered Items
- DO NOT discard of the box/original packaging. In case a return is required, the item/s must be returned in original box. Without this your return will not be accepted.
- Take photo/s of the box markings. A photo of the markings (text) on the box is required in case a part is needed for replacement. This helps our staff identify your product number/model to ensure you receive the correct parts.
- Take photo/s, Video/s of damage. A photo/video of the damage is always required to file a claim and get your replacement or refund processed quickly. Please make sure you have the box even if it is damaged.
- Send the claim and supporting information to info@newmoonfurniture.co.nz