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Order: 30% deposit which is non-refundable and non-transferable is required at the time of making the back order or customized items, balance to be paid in full when the items arrive or before delivery or pick up.

 

Laybuy: 20% deposit which is required at the time of purchase, balance to be paid in full within 16 weeks unless otherwise agreed. If the layby is canceled due to change of mind by buyer, we will retain the deposit as administration fee (e.g. restocking fee, storage fee, payment record fee and so on.)

 

Goods Pick up & Get Delivered:

Pick up by purchaser: The purchaser must check the item and report any damages or faults to us at pick up. We reserve the right to refuse claims that are made after pick up.

Delivery arranged by purchaser: The purchaser must consign the pickup person to check the item and report any damages or faults to us at pick up. We reserve the right to refuse claims that are made after pick up.

Delivery by us: The purchaser must check the item immediately and report any damages or faults to our delivery team at the time of receiving the item. We reserve the right to refuse claims that are made after signing off the delivery receipt.

Delivery arranged by us: The purchaser must check the item prior to signing for them as if the items are signed for “in good order” and report any transit damages or faults to us by email or phone within 24 hours after receiving the item. We reserve the right to refuse claims that are made after this time frame.

 

Warranty

Warranty: 5 years warranty for all mattresses and NZ made bases, and 1 year warranty for other products.

Warranty is against faulty workmanship and/or faulty materials commencing from the date of delivery or pick up.

The warranty is not transferable and only covers the original purchaser. You must hold the original store receipt (proof of purchase) to claim under warranty.

The warranty is for home use only. So if you are acquiring furniture for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those furniture.

We reserve the right to repair or replace any product that falls under the normal warranty conditions.

We also reserve the right to refuse any warranty claim if under inspection the product failure is due to cases other than defective workmanship or materials that fall outside the normal warranty conditions.

We will meet all our obligations regarding warranties as set out in the Consumer Guarantees Act.

 

Refund, Exchange, and Change of Mind

Please choose your goods carefully, we will not refund or exchange your goods if you have changed your mind or the goods do not fit in your premises.

Therefore, take care to measure sizes accurately as no refund or exchange will be given if you have failed to do so.

Make sure you measure doorways, hallways and any openings where the furniture must pass through and make allowances for this when choosing your furniture. We are not obligated to refund or exchange your purchase if you have failed to measure correctly.

We will not attempt to deliver goods into your home if there is any possibility of damaging the goods by trying to fit them through doorways, hall ways other openings or over fences etc.

If for some reason we accept the cancellation of all undelivered goods, or the return of delivered goods (provided the goods are still in sealed/unopened with packaging in original condition and accompanied by a valid receipt) that are due to a change of mind by the purchaser, or any other reason due to no fault of us, the purchaser will incur a 15% restocking fee for said goods.

 

Delivery and Freight

The purchaser shall be responsible for the costs of transporting the goods unless otherwise agreed.

We will deliver the goods into your premises if it is safe to do so. Meaning, safe to transport the furniture without any chance of damaging it and safe for our delivery team to do so without injuring themselves.

Delivery of goods upstairs in any environment incurs an extra charge unless otherwise agreed.

The purchaser is responsible for informing the shop at the time of purchase if they want goods delivered upstairs or downstairs.

The purchaser is responsible for making measurements and allowances for items going up/down stairs.

There must be sufficient space to transport the goods up/down stairs, if at the time of delivery the delivery team decide not to deliver goods up/down stairs or anywhere requested by the purchaser that they deem to be unsafe or risk damage to the goods, they will leave the goods in agreed place and it will be the purchaser’s responsibility to transport goods from there themselves.

If at any time the goods need to be redelivered due to the purchaser not being present to receive the goods when we have organized an agreed time with them, the cost of redelivering the goods will be on the purchaser.

 

Payment

Payment (goods and delivery fee) is to be made in full at time of sales or prior to delivery date unless otherwise agreed.

Any cancelled orders that are accepted back will incur a 20% restocking fee.

 

Product Care Information

Below care instructions are general product care instructions only. Please contact the shop if you need more specific care instructions on the particular items that you have purchased.

Mattress

- Warning: careless use of cigarettes or matches could set fire mattresses.

- Never bend or fold your mattress, do not jump or stand on it and do not kneel on the edges.

- To help even out any body impressions, turn mattress end to end once every 2 weeks for first 3 months then once every 3 months after that.

- We recommend the use of a good quality mattress protector to extend the life of your mattress.

- Treat spills or stains as soon as possible.

- Always test a cleaning agent in a small inconspicuous area first. Don’t saturate the fabric or interior with water or cleaning solution. Only use suitable cleaning agents and follow their instructions exactly. Do not use dishwashing liquid, laundry detergents or harsh bleaching agents and do not scrub with a brush.

- Dry thoroughly after cleaning away from direct heat.

- The frame you use must have sufficient support for the mattress.

- Vacuum mattress regularly to remove dust from the mattress surface.

- Keep mattress out of direct sunlight and direct heat from heater or heat pump. Do not use electric blanket on the Latex mattress.

 

Lounge Suite

We do not cover what is deemed fair wear and tear. Due to NZs harsh sunlight you may experience some discolouration in your fabric and leather over time due to the intense UV sunlight; this is not considered a defect and is not covered under warranty.

It is also normal for the cushions to experience some minor body indentations and comfort creases over time. This is not considered a defect and is not covered under warranty.

We recommend the use of Leather Guard leather protection on all leather lounge suites.

- clean the furniture surface with a smooth clean cloth that is either dry or damp with water on a regular weekly basis

- Vacuum the lounge suite regularly using the soft brush attachment of your vacuum cleaner and use low suction

- Protect the furniture from direct sunlight and heat.

- Please treat stains or soiling as soon as possible, clean with a smooth clean damp cloth and dry immediately away from direct sunlight

- Use only recommended leather care products and follow their directions exactly.

- Do not allow children to stand, jump or climb on the furniture.

- Do not allow pets/animals to sit on the furniture

- Transport the furniture safely; you will need two or more people to carry, when moving the lounge suite lift the suite, do not drag, bend or push the lounge suite around.

- Do not let anyone including pets/animal sit on the armrest or footrest of the furniture.

- For a recliner suite do not force the trigger to extent the footrest.

- Do not force the recliner to your desired position. Only use minimal body pressure.

- Do not force the footrest closed. gently push it back into place

- When getting out of a recliner chair, do not attempt to get out when it is reclined make sure you do so when the recliner is in its regular position.

- Do not allow any hard or sharp objects near the lounge suite, like keys in pockets or studs on jeans and belts

- When cleaning the lounge suite do not saturate, scrub or brush harshly.

- Do not dry clean or machine wash any part of the lounge suite.

- Do not use any cleaning agents or leather cleaning agents that are not recommended for leather

- Make sure all feet are attached securely to the base of the lounge suite.

 

We recommend the use of SoilGuard fabric protection on all fabric lounge suites

- Vacuum the lounge suite regularly using the soft brush attachment of your vacuum cleaner and use low suction

- Please treat stains or soiling as soon as possible, use a smooth clean damp cloth and dry immediately away from direct sunlight.

- Use only recommended fabric cleaners to clean the lounge suite and follow their directions exactly.

- Do not use a cleaning products that are not recommended for fabric lounge suites

 Always test a small inconspicuous area first before applying a cleaning solution to the lounge suite.

- When cleaning the lounge suite do not saturate, scrub or brush harshly.

- Do not dry clean or machine wash any part of the lounge suite.

- Do not remove cushion covers for cleaning or washing even though they have zippers.

- Rotate the cushions regularly

- Protect the furniture from direct sunlight and heat.

- Do not allow children to stand, jump or climb on the furniture.

- Do not allow pets/animals to sit on the furniture.

- Transport the furniture safely; you will need two or more people to carry, when moving the lounge suite lift the suite, do not drag, bend or push the lounge suite around.

- Do not allow anyone including pet/animals to sit on the armrest or footrest of the furniture.

- Do not force the trigger on a recliner to extent the footrest.

- Do not force the recliner to your desired position. Use only minimal body pressure.

- When getting out of a recliner chair, do not attempt to get out when it is reclined make sure you do so when the recliner is in its regular position.

- Do not force the footrest closed, gently push it back into place

- Do not allow any hard or sharp objects near the lounge suite, like keys in pockets, or studs on jeans and belts.

- Make sure all feet are attached securely to the base of the lounge suite

 

Wooden Furniture

Due to the unique characteristics of wood you can expect to have knots and grains and other natural irregularities in the wood. No piece of wood is the same; these natural irregularities are not considered a defect and generally enhance the overall uniqueness and character of natural wood.

Pine is especially a naturally soft wood and it continues to breathe in your home. Therefore things like moisture and direct sunlight can alter the appearance of the wood. In a damp environment pine can expand and in a hot environment pine can shrink and ultimately crack if subjected to high temperatures.

- Use only recommended timber cleaning products and follow their directions exactly.

- Please treat liquid spills as soon as possible with a clean, dry or lightly damp cloth.

- When cleaning, treat an inconspicuous area first and look for reactions with the timber.

- Do not use cleaning products containing silicon

- Do not place hot or chilled items directly onto the furniture. A hot mug or plate can easily damage the timber. Always use coasters for glasses, mugs, cups, bowls, plates or pots.

- Please protect the furniture from direct sunlight or heat.

- Do not saturate, scrub or use a harsh brush to clean the furniture.

- Do not place sharp heavy objects on timber surfaces, you may easily mark the surface

- Do not allow children to stand, jump or climb on the furniture.

- Do not allow pets/animals to sit on the furniture.

- Transport the furniture safely; for large items you will need two or more people to carry, when moving the furniture lift off the ground, do not drag, bend or push the furniture around.

- From time to time it may be necessary to tighten fittings. This is normal and regular inspections should be carried out.

 

Natural Marble or Man Made Marble Furniture

- Clean the furniture surface with a smooth clean damp cloth or recommended marble cleaning products and follow their directions exactly when required.

- Do not place hot or chilled items directly onto the surface. A hot mug/plate/pot can damage the surface layer. Always use coasters for glasses, mugs, cups, bowls, plates or pots.

- Please protect the furniture from direct sunlight or high heat.

- Do not saturate, scrub or use a harsh brush to clean the furniture.

- Do not allow children to stand, jump or climb on the furniture.

- Transport the furniture safely; for large items you will need two or more people to carry, when moving the furniture lift off the ground, do not drag, bend or push the furniture around.

 

Glass Furniture

We recommend you to care for your glass furniture with the same care instruction for marble furniture

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