Other Terms and Conditions
Payment
Payment for goods and delivery is to be made in full at time of sales or prior to the delivery date or at pick up.
Order: 30% deposit which is non-refundable and non-transferable and is required at the time of placing the back order or customized made to order, and balance to be paid in full when the items arrive or before delivery or pick up.
Purchase/laybuy for ready stock: 20% deposit which is non-refundable an non-transferable and is required at the time of purchase, balance to be paid in full within 16 weeks unless otherwise agreed. If order is cancelled due to change of mind by or circumstance of the buyer, we will retain the deposit as restocking and administration fee.
Refund, Exchange, and Change of Mind
Please choose your goods carefully as we will not refund or exchange your goods if you have changed your mind or the goods do not fit in your premises.
It is buyer’s responsibility to measure sizes accurately as no refund or exchange will be given if you have failed to do so.
Make sure you measure doorways, hallways and any openings where the furniture must pass through and make allowances for this when choosing your furniture. We are not obligated to refund or exchange your purchase if you have failed to measure correctly.
We will not attempt to deliver goods into your home if there is any possibility of damaging the goods by trying to fit them through doorways, hall ways other openings or over fences etc.
If for some reason we accept the cancellation of all undelivered goods, or the return of delivered goods (provided the goods are still in sealed/unopened with packaging in original condition and accompanied by a valid receipt) that are due to a change of mind by the purchaser, or any other reason due to no fault of us, we will charge a 15% as restocking and administration fee for said goods.
Goods Pick up & Get Delivered:
Pick up by buyer: The purchaser must check the item and report any damages or faults to us at pick up. We reserve the right to refuse claims that are made after pick up.
Delivery arranged by buyer: The purchaser must consign the pickup person to check the item and report any damages or faults to us at pick up. We reserve the right to refuse claims that are made after pick up.
Delivery by us: The buyer must check the item immediately and report any damages or faults to our delivery team at the time of receiving the item. We reserve the right to refuse claims that are made after signing off the delivery receipt.
Delivery arranged by us: The buyer must check the item prior to signing for them as if the items are signed for “in good order”. The buyer must report any transit damages or faults to us by email or phone within 24 hours after receiving the item. We reserve the right to refuse claims that are made after this time frame.
Delivery and Assembly fees
The buyer is responsible for the costs of transporting the goods unless otherwise agreed. If at any time the goods need to be redelivered due to the purchaser not being present to receive the goods when we have organized an agreed time with them, the cost of redelivering the goods will be on the purchaser.
Standard delivery service is to deliver to ground floor door/hall way/garage with easy access and NO external stairs/steps.
The buyer has the responsibility to disclose the delivery access and situations, and pay the correct fees for the correct services.
Our delivery team/contractors will ONLY do what they are paid for (written on invoice) and have the right to refuse to do more than they are paid for.
Please check with our sales team for more details and fees for delivery and assembly if it is needed.
Product Return/Damage Claim Instructions for Just Delivered Items
- DO NOT discard of the box/original packaging. In case a return is required, the item/s must be returned in original box. Without this your return will not be accepted.
- Take photo/s of the box markings. A photo of the markings (text) on the box is required in case a part is needed for replacement. This helps our staff identify your product number/model to ensure you receive the correct parts.
- Take photo/s, Video/s of damage. A photo/video of the damage is always required to file a claim and get your replacement or refund processed quickly. Please make sure you have the box even if it is damaged.
- Send the claim and supporting information to info@newmoonfurniture.co.nz