Warranty Information
This warranty is against faulty workmanship and/or faulty materials commencing from the date of delivery or pick up, and is not transferable and only covers the original purchaser. You must hold the original store receipt (proof of purchase) to claim the warranty.
This warranty covers the domestic use only. So if you are acquiring the goods for business purposes as defined in sections 2 and 43 of the CGA 1993, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods.
We reserve the right to repair or replace any product that falls under the normal warranty conditions. We also reserve the right to refuse any warranty claim if under inspection the product failure is due to cases other than defective workmanship or materials that fall outside the normal warranty conditions.
Return to base warranty. NO FREE COLLECTION for the warranty claims, every customer HAS TO RETURN the product by themselves back to New Moon Furniture.
Warranty DOES NOT apply to products sold that have a defect ACKNOWLEDGED BY CUSTOMER prior to purchase.
Our warranty DOES NOT cover normal wear and tear, damage due to abuse or misuse, damage caused during assembly, and modifications. More details please see below
Sofa & Lounge Suite
All sofas and lounge suites (excluding the NZ made brands) warranty is 1 year for frame. Foam, upholstery materials are not covered under this warranty.
This includes all timber and steel framing. If any defective materials are found or there is evidence of poor workmanship and it affects the performance of the item then the supplier will repair or replace the parts necessary to rectify the problem.
NZ made brands
Madrid, Dallas, Los Angeles – frame 10 years, foam 5 years, back cushion and fabric 1 year
Apollo, Boldmere, Montego, Mayon – frame 10 years, foam 5 years, back cushion & fabric 2 years
Nora – 1 year for frame, foam, back cushion and fabric.
Some flattening or loss of resiliency will occur as a result of normal use and aging. Foams will soften 10-20% in the first six months of use. This is called "settling" and is a normal process of foam being used. This is not covered under the warranty as it is not considered a defect. Cushion materials conform to the shape of the user and is not considered to be a manufacturing defect. Proper maintenance, including frequent seat cushion rotation, will promote even wear and longer life for your lounge suite.
NZ made brands sofa and lounge suite upholstery fabrics warranty is against manufacturing defects such as seam slippage, fraying and dye transfers. This warranty does not cover wearing, wrinkling, fading, pilling or fabric that has been treated with consumer applied soil repellent.
Mattress
This warranty covers the coils/springs or wires that are loose or broken, and protrude or tear through the fabric.
This warranty does not cover the below
Fabric (including stains, soiling, burns or pilling)
Normal body indentations - a reasonable level of indentation/dipping (as a result of body impressioning/contouring) on the mattress can measure up to 2 inches for the mattress with top foam. The small body indentation sometimes can show up as soon as two or three nights of your sleeping on the mattress while the bigger dent happens over time. To help even out any body indentations, turn mattress end to end once every 2 weeks for the first 3 months, then once every 3 months after that.
Comfort/ firmness preference - Please choose your mattress carefully. Once a mattress has been opened, and or used, it cannot be returned and/or refunded.
The firmness and mattress comfort will decrease gradually as it conforms to your body and is considered normal wear and tear.
Handles (where fitted) – these should be used to position the mattress and are not designed to carry the full weight of the mattress
Border wires (which run along the perimeter of the mattress and foundation) which are bent due to moving or bending the mattress.
Mattress damage due to an unsuitable foundation (a mattress is designed for optimum performance when used in conjunction with a matching foundation)
New bed smell/odour
Mattresses covered by our 1 year warranty are:
S/M Econ, Specific clearance Items, Lunar, Quasar
Mattresses covered by our 5 year warranty are:
S/M Pillow top, pocket spring pillow top, pocket spring euro top, pocket spring PRO, Lomanlisa Medium, firm, Dreamnight Bamboo Firm
Dreamland range – Omega Plush, Omega Medium, Newcastle, Galaxy
Mattresses covered by our 10-year warranty are:
Lomanlisa Plush, S/M Lux Gel, X-firm
Platform Base
NZ made base - 5 years warranty against faulty workmanship and/or faulty materials.
Newton storage gas lift base – 1 year warranty against faulty workmanship and/or faulty materials.
Birkenhead kitset base – 1 year warranty against faulty workmanship and/or faulty materials
Upholstery Headboard
1 year warranty covers against defective material and poor workmanship.
Wood & MDF Products
1 year warranty covers against defective material and poor workmanship.
Timber products, being a natural material, are subject to change and movement. Normal wear and tear, changes to the appearance of the item due to normal expansion and contraction of timber as it reacts to climatic changes in its environment, improper care and damage from sunlight and excessive temperatures are not circumstances covered under warranty.
Natural variations in colour, knots, stress marks, are not considered defects of workmanship and materials and therefore not covered under warranty.
Furniture made from recycled wood may have insect markings and/or nail holes and is not considered a warranty claim, but is considered a feature of these products.
MDF furniture does not react well with moisture. Keep your MDF furniture in a dry room and wipe spills up immediately.
Glass & Marble
Glass components are under a 1 year warranty manufacturing defects. Small air bubbles, slight scratching and subtle surface waviness can occur naturally and not considered a defect.
Marble Products are under a 1 year warranty manufacturing defects.
The Marble pattern and tones may vary slightly from product to product with each piece having a unique pattern. This is due to the natural raw material properties and is not considered a manufacturing defect.
Appliance
Please see below link for the appliance warranty card and conditions.
https://cdn.shopify.com/s/files/1/0499/0379/6390/files/Appliance_Warranty_Card_and_Conditions.pdf?v=1714097211